Refund Policy
Returns & Refund Policy
Last updated: 04-23-2026
Returns
We accept returns within 14 days of delivery.
To be eligible for a return, items must be:
- unused and in original condition
- in original packaging
- accompanied by proof of purchase
To request a return, please contact us at:
Returns sent without prior approval will not be accepted.
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Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error (such as receiving an incorrect or defective item).
Original shipping fees are non-refundable.
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Damages & Issues
Please inspect your order upon arrival.
If your item is damaged, defective, or incorrect, contact us within 48 hours of delivery with photos so we can resolve the issue promptly.
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Non-Returnable Items
Due to the nature of our products, the following items cannot be returned:
- opened or used products
- sale items
- gift cards
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Exchanges
We do not offer direct exchanges.
To receive a different item, please place a new order and return the original item (if eligible).
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Refunds
Once your return is received and inspected, we will notify you of the approval status.
If approved, refunds will be issued to your original payment method within 5–10 business days, excluding original shipping fees.
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International Orders
For international shipments:
- Customers are responsible for all customs duties, taxes, and import fees
- NORM is not responsible for delays caused by customs or carriers
- Once an order is handed over to the shipping carrier, responsibility for delivery transfers to the carrier
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Contact
For any questions regarding returns or refunds, please contact: