Shipping Policy
Order processing
All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays.
During periods of high demand, processing times may be slightly extended. We appreciate your patience as we prepare each order with care.
Shipping Rates & Delivery
Shipping rates are calculated at checkout based on your location and selected shipping method.
Delivery times vary depending on the destination and carrier. Estimated delivery timeframes will be provided at checkout.
Please note that shipping times are estimates and not guaranteed.
Shipment Confirmation & Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number.
Tracking information typically becomes active within 24 hours.
Customs, Duties & Taxes
NORM is not responsible for any customs duties, taxes, or additional fees applied to international orders.
All such charges are the responsibility of the customer.
Damages & Lost Packages
NORM is not liable for products damaged or lost during transit.
If your order arrives damaged, please contact the shipping carrier directly to file a claim. Be sure to retain all packaging materials and damaged items for documentation.
Contact
For any questions regarding your order or this policy, please contact us at: